Thomas, Ann <br/><br/>
Pay attention:how to listen,respond,and profit from customer feedback 

 - new Jersey :  john wiley & sons, inc ,  2010 
 - 205 p. ;  23.5 cm 
<br/><br/><label>ISBN: </label>9780470563557 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management and auxiliary service
<br/><br/><label>Dewey Class. No.: </label>658  / THO